Common questions
Downloads, payment, file formats, vendor approval aur refund flow ke quick answers. Aur kuch chaahiye? Contact us.
Downloads
Files kis format me milti hain?
Products me CDR, PSD, AI, EPS, PDF ya ZIP formats ho sakte hain. Har product page par available format check karein.
Payment ke baad download kaise milega?
Paid order ke baad immediately Downloads section me product unlock ho jaata hai. Email mein bhi direct link aata hai.
Re-download ki limit hai kya?
Nahi, paid orders ke files unlimited re-download kar sakte hain. Bas account me login rahein.
Files
Kya files editable hoti hain?
Haan, marketplace ka focus editable aur print-ready design assets par hai. Product description me exact format aur compatibility mention hoti hai.
Vendor
Vendor kaise ban sakta hoon?
Sell With Us page se vendor account create karein aur products submit karein. Approval ke baad catalog me products live hote hain.
Payout cycle kya hai?
70% payout share har sale par. Weekly settlements directly Razorpay ke through bank account me.
Kya prepayment / advance mil sakta hai?
Haan — approved vendors apne vendor panel se ek time pe max ₹25,000 prepayment request kar sakte hain (advance against future commission). Admin 24–48 hours me review karta hai. Approve hone par UPI/bank pe payout. Repayment vendor manually karta hai jaise sales aati hain. Ek time pe sirf ek open prepayment allowed.
Payment
Konse payment methods support hain?
UPI, credit/debit cards, netbanking aur wallets — sab Razorpay secured. International cards bhi accepted hain.
Refund
Refund kab mil sakta hai?
Digital files me refund sirf duplicate payment, wrong/inaccessible file ya verified technical issue par review ke baad process hota hai. 7 din ke andar request karein.
Aur questions hain?
Support team Mon-Sat 10 AM - 6 PM (Sunday closed) available rehti hai.